Privacy policy

Privacy Policy

Last Updated: May 2026

This Privacy Policy describes how Rosetti Pharma LLC (“EZMeds”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from ezmeds.co (the “Store”), use our telehealth services, create an account, subscribe to a membership or medication plan, or otherwise communicate with us (collectively, the “Services”).

EZMeds operates this Store and provides telemedicine access, prescription fulfillment, and pharmacy-related services. The Store is powered by Shopify, which acts as our ecommerce provider and processes personal information in order to operate the Services. If any part of this Privacy Policy conflicts with our Terms of Service, this Privacy Policy controls regarding the collection, processing, and disclosure of personal information.

By using the Services, you confirm that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means data that identifies, relates to, or can reasonably be linked to an individual. We may collect the following categories of personal information depending on how you interact with the Services:

1. Contact Information

  • Name
  • Billing address and shipping address
  • Email address
  • Phone number

2. Payment & Financial Information

  • Credit or debit card numbers
  • Payment methods and payment confirmations
  • Transaction history

3. Account Information

  • Username and password
  • Preferences, settings, and saved items

4. Transaction & Order Information

  • Products viewed, added to cart, or purchased
  • Subscription selections
  • Returns, exchanges, and cancellations

5. Communications With Us

  • Support emails
  • Phone call details
  • Messages sent through forms or email

6. Device Information

  • IP address
  • Browser type and version
  • Device identifiers
  • Network information

7. Usage Information

  • Pages viewed
  • Clickstream behavior
  • Session timestamps
  • Referral sources

8. Health & Medical Information (Telehealth Services)

When you use our telehealth or prescription services, we may collect:

  • Medical questionnaire responses
  • Symptoms and medical history you disclose
  • Prescription information
  • Treatment recommendations from clinicians
  • Medication adherence or follow-up information

We treat all health-related information with heightened privacy protections and restrict this data to authorized clinicians, pharmacies, and staff on a need-to-know basis.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, complete medical questionnaires, place an order, or contact us.
  • Automatically through cookies, tracking technologies, and your device when you browse the Store.
  • Clinicians and healthcare partners who provide telehealth consultations and prescription decisions.
  • Pharmacies and fulfillment partners involved in dispensing your medications.
  • Payment processors and fraud-prevention services.
  • Shopify, which collects information as our ecommerce host.

How We Use Your Personal Information

1. To Provide and Improve the Services

  • Process orders and payments
  • Fulfill prescriptions and ship orders
  • Create and manage your account
  • Remember preferences and personalize your experience
  • Facilitate returns, exchanges, and customer support

2. Telehealth and Prescription Services

We use health information to:

  • Provide medical evaluations
  • Allow licensed clinicians to determine prescription eligibility
  • Maintain medical records as required by law
  • Coordinate with partner pharmacies to dispense medication

3. Marketing & Advertising

  • Send promotional emails or SMS (with consent where required)
  • Display targeted ads based on your activity
  • Recommend related products

4. Security & Fraud Prevention

  • Verify your identity during account actions
  • Prevent and investigate fraud or misuse
  • Protect the security of our Store and Services

5. Legal Obligations

  • Comply with state and federal pharmacy regulations
  • Respond to subpoenas, legal requests, or law enforcement
  • Maintain records required for prescription medications

How We Disclose Personal Information

We may share your information with the following parties:

1. Shopify

Shopify hosts our Store and processes data to operate ecommerce functions. Shopify may also use aggregated data across merchants to improve its services.

Learn more here: Shopify Consumer Privacy Policy

2. Service Providers

  • Payment processors
  • Clinicians and healthcare partners
  • Partner pharmacies
  • Shipping and fulfillment services
  • Email and SMS communication services
  • IT and security vendors

3. Marketing & Advertising Partners

To show you targeted ads or marketing messages based on your activity.

4. Business Transfers

If we merge, acquire, restructure, or sell assets, your information may be transferred as part of the transaction.

5. Legal or Safety Requirements

We may disclose information if required by law or to protect the safety of users, the public, or our rights.

Third-Party Links

The Store may contain links to external websites. We are not responsible for their privacy practices or content. Please review the privacy policies of any third-party sites you visit.

Children’s Data

We do not knowingly collect information from minors. Our Services are intended only for adults who can legally receive telemedicine or prescriptions. If you believe a minor has provided information, contact us to request deletion.

Security and Retention

We use administrative, technical, and physical safeguards to protect your information. However, no system is impenetrable. We encourage you to use secure channels when communicating sensitive data.

We retain personal information only for as long as necessary to:

  • Maintain your account
  • Provide Services
  • Comply with legal requirements (including pharmacy laws)
  • Resolve disputes

Your Rights and Choices

Depending on your location (e.g., California, Colorado, Virginia, Utah, Europe), you may have rights such as:

  • Right to access personal information we hold
  • Right to delete your personal data
  • Right to correct inaccurate information
  • Right to portability
  • Right to opt-out of targeted advertising or data sharing
  • Right to limit use of sensitive data (where applicable)

You may exercise rights through Shopify’s Privacy Portal or by contacting us directly. We may request identity verification before processing your request.

We do not discriminate against anyone exercising privacy rights.

International Transfers

Your data may be transferred outside your country, including to the United States. Where legally required, we use recognized transfer mechanisms such as Standard Contractual Clauses.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about our privacy practices or would like to exercise your rights, contact us:

📧 help@ezmeds.co
📞 +1 321 236 4215
Rosetti Pharma LLC
30 N Gould St, Ste N
Sheridan, WY 82801
USA

This is not a returns address. A return facility address will be provided only after support approval and issuance of an RMA number.