Refund policy
EZMEDS - Operated by Rosetti Pharma LLC (Wyoming, USA)
Last updated: June 30, 2026
EzMeds offers both prescription medication and non-prescription products. Refund, return, and cancellation eligibility depends on the product type and the current stage of the order.
Prescription Medication
All prescription orders are subject to intake processing, licensed provider review, and pharmacy fulfillment. Completing checkout or submitting an intake does not guarantee that medication will be prescribed.
Before Provider Review
If your order has not yet been submitted to a licensed provider for review, you may request cancellation.
Approved cancellations before provider review will be refunded to the original payment method, minus a $15 administrative processing fee.
If you complete the required intake and your order cannot proceed to provider review based on EzMeds’ intake eligibility requirements, EzMeds will cancel the order and issue a full refund.
After Provider Review Begins
Once your order has been submitted to a licensed provider for review, customer-requested cancellation is no longer available.
If treatment is not approved after provider review, EzMeds will retain the applicable provider review and administrative fee, and refund the remaining eligible balance.
Provider review and administrative fees:
- Asynchronous provider review: $45
- Synchronous provider consultation/review: $95
Priority Physician Review
Priority Physician Review is an optional expedited review service. The Priority Physician Review fee is separate from, and charged in addition to, the applicable provider review and administrative fee.
Once the priority review has been completed, the Priority Physician Review fee is non-refundable, regardless of whether treatment is approved or denied.
If treatment is not approved following a Priority Physician Review, EzMeds will retain both the non-refundable Priority Physician Review fee and the applicable provider review and administrative fee. Any remaining eligible balance will be refunded to the original payment method.
Purchasing Priority Physician Review does not guarantee treatment approval, prescription issuance, pharmacy acceptance, or fulfillment.
If Treatment Is Approved
If treatment is approved by a licensed provider, the prescription order becomes final and non-refundable.
Once an approved prescription has been sent to a partner pharmacy, EzMeds cannot cancel, change, return, or refund the order.
Prescription medications cannot be returned, refunded, or exchanged once approved, sent to the pharmacy, dispensed, or shipped, even if unopened or unused.
Non-Prescription Products
Non-prescription products may be eligible for return if the return request is submitted within 14 days of delivery and the product is:
- Unused
- Unopened
- Undamaged
- In its original packaging
- Authorized for return by EzMeds Support before being sent back
Customers are responsible for return shipping costs for non-prescription product returns unless EzMeds determines the issue was caused by an EzMeds error.
Returned items must be received and inspected before any refund is approved. If a returned item is opened, used, damaged, or not in its original packaging, the refund may be denied.
Damaged, Incorrect, or Missing Orders
Damaged, incorrect, missing, defective, leaking, or compromised product issues must be reported to EzMeds Support within 48 hours of delivery.
Reports must include clear photos of the product, packaging, shipping label, and the issue.
If the issue is not reported within 48 hours of delivery, EzMeds may be unable to offer a replacement, refund, or other resolution.
Separate Shipments
Orders may arrive in separate shipments. Multi-month orders may be shipped one month at a time, several months at a time, all at once, or on another shipment schedule.
Prescription and non-prescription products ordered together may also be fulfilled separately and arrive at different times.
Separate shipments do not automatically qualify an order for cancellation or refund.
Temperature-Sensitive Products
Some products may require specific storage conditions, including refrigeration.
Once delivery has been completed, the customer is responsible for retrieving the delivery promptly and storing the product correctly.
EzMeds is not responsible for product issues caused by failure to retrieve, refrigerate, or store the product correctly after confirmed delivery.
Ongoing Protocols
If you are enrolled in an ongoing protocol, you may request cancellation before your next billing date.
Cancellation stops future billing only. It does not refund any order, prescription, provider review, pharmacy processing, shipment, or billing period that has already started or been completed.
Approved Refunds
Approved refunds are issued to the original payment method. Refund timing may depend on your bank or card provider.
Exceptions
EzMeds may issue refunds, partial refunds, credits, replacements, or other resolutions at its discretion.
Nothing in this policy limits any rights you may have under applicable law.